Automating Customer Communication with WhatsApp
Our client, a fast-growing logistics service provider, was managing hundreds of customer interactions daily on WhatsApp. But the process was entirely manual. The company needed a way to scale customer engagement without endlessly adding headcount.
WhatsApp Shared Inbox Implementation
Our client, a mid-sized logistics services company with a growing customer base, relied heavily on WhatsApp to engage both internally and with customers. As customer volumes grew, service quality deteriorated. There was need to centralize and streamline customer communication.
Demand Forecasting for a Large Retail Client
A large retail client had recently implemented machine learning algorithms for demand forecasting, however, the performance was not meeting their goals.
